Frequently Asked Questions
Everything you need to know about shopping with Acumen Collection.
What is the typical lead time for furniture delivery?
Most of our handcrafted items are delivered within 5-10 business days. Custom or made-to-order pieces may take between 3-6 weeks depending on the complexity and artisan schedule.
Do you offer international shipping?
Currently, we ship primarily within the UK and select European countries. Shipping rates and delivery times for international orders are calculated at checkout based on the weight and dimensions of the item.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be returned in their original packaging and in resalable condition. Please note that bespoke or custom-made furniture is non-refundable unless faulty.
How do I care for my solid wood furniture?
To maintain the beauty of your wood pieces, we recommend avoiding direct sunlight and heat sources. Clean with a soft, damp cloth and avoid harsh chemical cleaners. Periodic waxing or oiling may be required depending on the finish.
Are your materials sustainably sourced?
Yes, sustainability is at the heart of Acumen Collection. We prioritize FSC-certified timber and reclaimed materials wherever possible to ensure our environmental impact is minimized.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Clearpay for eligible orders.